Privacy & Cookie Policy

 

This is the privacy and cookies policy for www.renaissance-boutique.com ("Site"). Please be advised that we are aligned with the European Union's new General Data Protection Regulation (GDPR). We've updated our privacy policy to provide you with more information on how Renaissance Boutique protects your privacy, including information on how to exercise your rights to your data. The Site is operated by Renaissance Boutique ("Renaissance Boutique", "we", "us", or "our"). We are committed to maintaining your confidence and trust. We have adopted the following privacy and cookies policy to explain our practices relating to the information we collect, and the information you provide to us, through your completion of a registration or other form in one of our retail stores and when you visit and use the Site.


For the purposes of the GDPR, we, Renaissance Boutique, 12c Belvoir Road, Coalville, LE67 3PE are the data controller.


 

Personal Information

For the purposes of this privacy and cookies policy, "personal information" means information that can be linked to a specific individual, such as name, postal address, mobile and landline telephone numbers, e-mail address, and credit card number. Personal information also includes, for the purposes of this privacy and cookies policy, possible demographic information (e.g., identity of bride or groom, date and location of the wedding), location information (e.g., post code), and other information about a specific individual, once it is associated with personal information. However, personal information does NOT include information that we collect but cannot be used to identify you.


We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity Data, Contact Data, and Financial Data by filling in forms or by corresponding with us by phone, email, post, fax, at our local stores or otherwise. This includes personal data you provide when you:
• apply for our products or services;
• enter your details in our boutique;
• submit an enquiry;
• enter a competition, promotion or survey; or
• request our newsletter to be sent to you.


 Social Networks: If you are a member of Facebook or another social network or service, and you use functionality available through the Site or otherwise authorise us to associate your Site account with that network or service, both we and the network or service will gather information about your behaviour on the Site, and may associate that information with personal information we and the network or service already have about you. 


How do we use your information?

We use any information you provide to either confirm booking details or to help progress a query or order through to delivery and completion.


 

Purposes for which we will use your personal data

 

We collect and process your personal data for the purpose of:

  • Meeting our contractual obligations, in particular to allow you to book an appointment and purchase products;
  • Reminding you about upcoming, missed, cancelled or moved appointments;
  • Updating you about essential information that affects the service you receive;
  • Managing unpaid balances;
  • Monitoring our business relationship;
  • Sending you news and offers for products and services via email and SMS, if you have given us explicit consent to do so;
  • Administering our Site and undertaking internal operations (eg, resolving anomalies, analysing data, conducting tests, etc.);
  • Allowing you to access our Site;
  • Ensuring the safety and continued availability of our Site;
  • Managing your requests to exercise your rights under Article 10 of this Privacy Policy.

We may also use non-identifying information about your visits to the Site and other websites in order to: provide you with special offers about goods and services of interest to you (provided that you have indicated you do not object to being contacted for these purposes); make sure you are not shown the same content repeatedly on the Site; deliver information that is specific to your interests; and to save your password so you don't have to re-enter it each time you visit the Site.


Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. 

 

"Cookies" are little pieces of data we send when you visit our website. Cookies help us get to know you better and personalise your experience. Once you agree, the file is added to your computer and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Cookies also help protect you and other shoppers from fraud.

Set your browser to accept cookies so you can buy items, save items, and receive customised recommendations. Here’s how:

You can tell us not to contact you or tell us you do not wish us to continue to use your information in this way by contacting us using the contact details at the end of this privacy and cookies policy. 


How long will we retain your information?

 We retain your personal data for as long as necessary to fulfill the purposes described in this policy, unless otherwise required by law. 


Service Providers: We engage other partners and Service Providers from time to time to perform business functions on our behalf, such as fulfilling orders, delivering packages, sending postal mail and e-mail, providing marketing assistance including brand and product promotions, processing debit and credit card payments, providing customer service, as well as administering certain services and features. We furnish personal information to our Service Providers as required to perform these business functions on our behalf. 


Business Transfers: We may also share personal information with third parties in relation to planned or potential corporate sales, mergers, consolidations, dissolutions, bankruptcies or similar events. As a part of any such transaction, we will treat your personal information as an asset and transfer it to the purchaser. 


 

What rights apply to your personal data under the GDPR?

You have the right to withdraw your consent to the processing of your Personal Data at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To the extent required by applicable law and subject to legal limitations, you have the right:

 

 •  Request access to your personal data.

• Request correction of your personal data.

• Request erasure of your personal data.

• Object to processing of your personal data.

• Request restriction of processing your personal data.

• Request transfer of your personal data.

• Right to withdraw consent.

 

If you wish to exercise any of the rights set out above, please contact us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.


What we may need from you:

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

If you have any queries please just contact us.